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Of Many Records And Achievements In The Journey So Far

The first phase of Application Receipt was action packed. A total of 68 lakh application forms, covering 107% households* (as per 2011 census) has been received from across the state.

The most crucial phase of NRC Updation kicked off on 1st of Sepetember, with the commencement of the Verification Process.

Citizen centric service delivery with maximum use of Information and Communication Technologies (ICTs), exhaustive media platforms, one stop grievance redressal solutions have been the highlights of this phase. On closure of Application Receipt Phase we bring you the milestones in service delivery we have achieved so far:

LEGACY DATA: LARGEST DATABASE OF OLD RECORDS IN A CLICK OF A MOUSE

Issued at NSKs: 66,02,086
Total Downloads through website: 78,67,853
Highest downloads in a single day(on 16th July): 1,77,051
Highest issued at NSKs in a single day(on 27th April): 1,53,745
Hits on Legacy Data website: A whopping 17 crore in just 7 months
250 GB of Legacy Data uploaded in 6,000 laptops in a record 7 days time

NRC APPLICATION FORM : COVERING EVERY HOUSEHOLD OF THE STATE AND DIASPORA

Three platforms designed for public convenience:

1. PRINTED FORM: Total receipt (68,32,305) Highest NSK receipt in a single day(on 10th August): 1,93,255

2. ONLINE FORM: Total online forms received: 3,10,716 Highest submission in a single day(on 23rd July): 11,41

3. NRC e-Form: A first of its kind combination of online and offline facility was introduced for benefit of the rural public Total e-Form received: 19,403 in 25 days only, since its launch on 6th August

NRC WEBSITE: Click on www.nrcassam.nic.in to know all about what we are doing and how we are doing.

Hits recorded: Unprecedented 50,97,883 hits recorded in a span of just 6 months since launch in Feb 2015 Highest hits in a single day (on 23rd June): 1.30 lakh hits.

AN INTEGRTAED ONE STOP GRIEVANCE REDRESSAL SOLUTION

8,494 queries from public have been resolved through the online grievance redressal portal
A record number of 10,68,378 calls received in NRC Call Centre (15107) in a record period of 7 months
Number of total operators: 211
Average call time per call: 7 minutes 40 secs
Highest calls received in a single day (on 24th June): 27,015
Calls received regarding filling up of forms: 3,21,368

SOFTWARE APPLICATIONS WITH VISUAL TOOLS TO MAKE FORM FILL UP EASY

(1) Know your NSK: Comprehensive search application to identify NSKs

a) District/Circle/Village wise search of NSKs
b) District/Circle/NSK wise search of villages
c) 5 types of search for Kamrup Metropolitan: - As per locality/ward no/polling station/LAC (legislative Assembly Constituencies) and map-wise search with NSK details along with pictures

(2) Know your Ward: Map specially designed to locate wards (Old 60) in Guwahati

STATE-OF-ART DATA CENTRE TO STORE DATA PROVIDED BY APPLICANTS FOR YEARS TO COME

Installation of a in a Box Fluid Solution State Data Centre (DC) of 40 TB storage capacity with 11 blade servers, 3 rack servers, automatic temperature control equipped to process bulk data in microseconds

PUBLICITY PLATFORMS

Mass appeal campaign reaching out to 3 crore people, touching their lives for a noble cause

Print advertisements: Over 1,185 print ads across 33 Regional and English dailies.
Electronic Media: Over 28,428 Television and Radio Commercials along with special screening at 33 movie halls across Assam (17,887 screenings of NRC advertisements)
Fictional family Chandra Sarma: The fictional family of Chandra Sarma created to explain document collection and application form fill up became household names in the state.

PUBLIC AWARENESS MEETINGS: DIRECT COMMUNICATION AT GRASS ROOT LEVEL

8,407 meetings conducted at the level of Gaon Panchayat and ward across the length and breadth of Assam

LEAFLETS

FOR YOUR INFORMATION & EDUCATION

Types of leaflets: Four kinds of detailed informative leaflets for mass distribution
1) Introduction to the process of NRC
2) Publication of Legacy Data
3) Document collection & Application Form receipt and fill up
4) Pictorial booklet on Form fill up using Chandra Sarma family Distribution of leaflets: Over 38,00,000

MEDIA REPORTS OUR RESPONSE: TRANSPERENCY IS OUR MOTTO & ERROR FREE NRC IS OUR GOAL

We have started an unprecedented exercise as a Government body. We collect news reports from various news papers and address the queries as and when required

Total number of media reports addressed: 125
Total number of Action Taken Reports uploaded: 63

DIGITAL TECHNOLOGY: EXTENSIVE USE OF NEW MEDIA TECHNOLOGIES

Website, SMS, Whatsapp, e-mail blast, YouTube skip ads, Search Engine Optimization, Facebook, Twitter, Google Ads, Wikipedia.

DEPLOYMENT OF HUMAN RESOURCE (HR)

Huge pool of HR engaged and trained in a record span of 6 months

Over 1200 contractual manpower engaged, over 7000 manpower outsourced and over 40,000 govt. employees engaged in the process of NRC Updation

*As per 2011 Census there are 64,06,471 households in Assam. As it has increased over these years we have more than 64,06,471lakh households in Assam as on 2015. Hence, 107% coverage.*


 
     
 
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