DISTRIBUTION AND RECEIPT OF APPLICATION FORM
THANK YOU FOR YOUR COOPERATION
LET US REVISIT THE MILESTONES ACHIEVED IN THIS JOURNEY SO FAR!
We started the Application Receipt Phase initially with a trial run of NRC Application Receipt Software at Chandrapur 3 NSK, under Chandrapur Circle of Kamrup (Metro). For this purpose limited number of Application Forms was invited. Shri Prabhat Narayan Kalita was the first recipient. Soon after the Application Receipt phase was launched in a full-fledged manner in the month of May, 2015 and the online submission facility was launched on 22nd June. Huge pool of human resource were trained and engaged in this process. During every phase right from 1) Introduction of Project NRC 2) Publication of Legacy Data 3) Distribution & Receipt of Application Forms, the entire strength of TEAM NRC underwent extensive training on making the process easy for the benefit of the public of Assam.
Until 4th September, 2015, 68, 37, 571 Application Forms have been received from across the state. The data is as per the actual population figures as on 2015. Over 1.4 crore people enjoyed the benefit of the Legacy Data Search software thereby receiving the data of their ancestors.
On the successful closure of NRC Application Forms Receipt phase on 31st August, 2015, 68 lakh applications covering 107% households* (as per 2011 census) have been received across the state.
Citizen centric service delivery with maximum use of Information and Communication Technologies (ICTs), exhaustive media platforms, one stop grievance redressal solutions have been the highlights of this phase. We bring you the milestones in service delivery we have achieved so far:
LEGACY DATA: LARGEST DATABASE OF OLD RECORDS IN A CLICK OF A MOUSE
Issued at NSKs: 66,02086
Total Downloads through website: 78,67,853
Highest downloads in a single day(on 16th July): 1,77,051
Highest issued at NSKs in a single day(on 27th April): 1,53,745
Hits on Legacy Data website: A whopping 17 crore in just 7 months
250 GB of Legacy Data uploaded in 6,000 laptops in a record 7 days time
NRC APPLICATION FORM : COVERING EVERY HOUSEHOLD OF THE STATE AND DIASPORA
Three platforms designed for public convenience:
Printed form: Total receipt (68,32,305)
Highest NSK receipt in a single day(on 10th August): 1,93,255
Online form: Total online forms received: 3,10,716
Highest submission in a single day(on 23rd July): 1,141
NRC e-Form: A first of its kind combination of online and offline facility was introduced for benefit of the rural public Total e-Form received: 19,403 in 25 days only, since its launch on 6th August.
Click on www.nrcassam.nic.in to know all about what we are doing and how we are doing
Hits recorded: Unprecedented 51,26,300 hits recorded in a span of just 6 months since launch in Feb 2015 Highest hits in a single day (on 23rd June): 1.30 lakh hits.
AN INTEGRTAED ONE STOP GRIEVANCE REDRESSAL SOLUTION
8,494 queries from public have been resolved through the online grievance redressal portal.
A record number of 10,68,378 calls received in NRC Call Centre (15107) in a record period of 7 months.
Number of total operators: 211
Average call time per call: 7.40 secs
Highest calls received in a single day (on 24th June): 27,015
Calls received regarding filling up of forms: 3,21,368
SOFTWARE APPLICATIONS WITH VISUAL TOOLS TO MAKE FORM FILL UP EASY
(1) Know your NSK: Comprehensive search application to identify NSKs.
a) District/Circle/Village wise search of NSKs.
b) District/Circle/NSK wise search of villages.
c) 5 types of search for Kamrup Metropolitan: - As per locality/ward no/polling station/LAC (legislative Assembly Constituencies) and map-wise search with NSK details along with pictures.
(2) Know your Ward: Map specially designed to locate wards (Old 60) in Guwahati.
STATE-OF-ART DATA CENTRE TO STORE DATA PROVIDED BY APPLICANTS FOR YEARS TO COME
Installation of a in a Box Fluid Solution State Data Centre (DC) of 40 TB storage capacity with 11 blade servers, 3 rack servers, automatic temperature control equipped to process bulk data in microseconds
PUBLICITY PLATFORMS: Mass appeal campaign reaching out to 3 crore people, touching their lives for a noble cause
Print advertisements: Over 1,185 print ads across 33 Regional and English dailies.
Electronic Media: Over 28,428 Television and Radio Commercials along with special screening at 33 movie halls across Assam (17,887 screenings of NRC advertisements).
Fictional family Chandra Sarma: The fictional family of Chandra Sarma created to explain document collection and application form fill up became household names in the state.
PUBLIC AWARENESS MEETINGS: DIRECT COMMUNICATION AT GRASS ROOT LEVEL
8,407 meetings conducted at the level of Gaon Panchayat and ward across the length and breadth of Assam
LEAFLETS: FOR YOUR INFORMATION & EDUCATION
Types of leaflets: Four kinds of detailed informative leaflets for mass distribution
1) Introduction to the process of NRC.
2) Publication of Legacy Data.
3) Document collection & Application Form receipt and fill up.
4) Pictorial booklet on Form fill up using Chandra Sarma family.
Distribution of leaflets: Over 38,00,000
MEDIA REPORTS OUR RESPONSE: TRANSPERENCY IS OUR MOTTO & ERROR FREE NRC IS OUR GOAL
We have started an unprecedented exercise as a Government body. We collect news reports from various news papers and address the queries as and when required.
Total number of media reports addressed: 125 .
Total number of Action Taken Reports uploaded: 63 .
DIGITAL TECHNOLOGY: EXTENSIVE USE OF NEW MEDIA TECHNOLOGIES
Website, SMS, Whatsapp, e-mail blast, YouTube skip ads, Search Engine Optimization, Facebook, Twitter, Google Ads, Wikipedia.
DEPLOYMENT OF HUMAN RESOURCE (HR)
Huge pool of HR engaged and trained in a record span of 6 months.
Over 1200 contractual manpower engaged, over 7000 manpower outsourced and over 40,000 govt. employees were engaged in the process of NRC Updation.
*As per 2011 Census there are 64,06,471 households in Assam. As it has increased over these years we have more than 64,06,471lakh households in Assam as on 2015. Hence, 107% coverage.